McDonald Homes is committed to ensuring equal access and participation for people with disabilities. We prioritize treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Further McDonald Homes is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
Our organization understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Policy Statement
McDonald Homes is committed to excellence in serving and providing goods & services to all customers including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
Background and Purpose
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a provincial Act for the purpose of developing, implementing and enforcing standards that enhance the ability of persons with disabilities to access all available opportunities.
Accessibility Standards for Customer Service is the first standard to be passed as a regulation and become law in Ontario. Under this standard, designated organizations must develop policies, procedures and practices pertaining to customer service to persons with disabilities.
What is Accessible Customer Service?
Persons with disabilities may require assistance or accommodation in the way that goods and services are provided to them. The type of accommodation provided may vary depending on the customer’s unique needs.
The Provision of Goods and Services to Persons with Disabilities
McDonald Homes will use reasonable efforts to ensure that the company’s services are provided in a way that:
Communication
When communicating with a person with a disability, our team will do so in a manner that takes into consideration the individuals disability.
Service Animals
We warmly welcome service animals and their handler. Service animals are permitted on the parts of our premises that are open to the public and third parties.
When we cannot easily identify that an animal is a service animal, our staff may ask for documentation from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
Support Person
Persons with disabilities may be accompanied by a support person while visiting our showroom.
Assistive Devices
Persons with disabilities may use assistive devices to access goods and services. These can include, but are not limited to: walkers, canes, or speech amplification devices. Employees will not touch assistive devices without permission or move them out of the reach of the client.
Notice of Temporary Disruptions in Services and Facilities
Temporary disruptions may occur, these disruptions may be unplanned, or involve planned maintenance and repairs, or occur for other reasons.
If an unplanned temporary disruption occurs, notice will be provided as soon as reasonably possible. When the temporary disruption is planned, notice will be posted. McDonald Homes will provide notice in visible places on-site and on our website www.mcdonaldhomes.ca. Notices will provide information about the disruption, its expected duration, and other methods of accessing the services or facilities if they are available.
Training
McDonald Homes is committed to training staff in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
In addition, we will train:
a) all persons who participate in developing the organization’s policies; and
b) all other persons who provide goods & services on behalf of the organization
Training of our employees on accessibility relating to their specific roles.
Training includes:
We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.
We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.
Availability, Document Formats
McDonald Homes Accessible Customer Service Policy, Procedures and Practices will be available to any person upon request. When providing these documents or the information contained in them to a person with a disability, they will be given in a format that takes the person’s disability into account.
Your Feedback is Important to Us
Feedback is always welcomed as it may identify areas that require change and encourage service improvements. Feedback may be given by telephone, in person, in writing, or in electronic format.
If feedback is received regarding the accessibility of services, it will be reviewed for the purpose of resolving any issues and improving the company’s understanding of the needs of people with disabilities.
For more information on this Accessibility Standard, or for a copy of this Standard in an accessible format, please contact: